AVT Technician
Hillsboro, Oregon
Contract
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 9 Months
Required Skills & Experience
- 3+ years audio/visual experience.
- Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
- Understands AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
- Understands Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
- May be required to travel between sites using a personal vehicle/company van.
- Must be able to lift up to 35 lbs. solo.
- May be required to walk/sit/stand/crawl/kneel for extended periods.
Excellent customer service skills and excellent written/verbal communication skills. - Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.
PC SERVICES
- Preparing old equipment for re-dispositioning and e-waste handling.
- Managing inventory counts and updating the peripheral tool regularly.
- Load balancing equipment to different Intel and non-Intel sites.
- Loading/unloading assets into lockers.
- Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached.
- Closing tasks within their SLA (service level agreement) timeline, if not there is an
- exception/explanation for the breach recorded in the task.
- Processing assets returned from clients leaving the company; cleaning and testing used systems
- for redeployment.
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
- Sending emails to clients for asset collection.
- Opportunities to train to move into a more technical role.
- Performing inter department deliveries using company van (site specific).
- Picking up surplus equipment from users.
- Pulling new orders that come in on ServiceNow (ticketing system).
- Scrapping e-waste.
- Testing and cleaning laptops.
- Taking out trash/metal bins.
- Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status for more than 10 days).
- Basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals.
- Basic to moderate software troubleshooting and OS imaging required.
- Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices.
- Imaging of drives to a server location for Intel’s legal department.
- Must be comfortable with working with clients directly in person, via phone, email, and instant message.
- Assisting with locating systems physically or by remote means of investigation during audits.
- Cross train for other positions within the team to provide backfill coverage.
- May be asked to join meetings with key stakeholders on special projects.
- Quickly troubleshooting AV systems with minimal use of BKMs.
- Engage external vendors for RMA replacement and out-of-scope maintenance.
- Improvise and use creative troubleshooting to work around rooms that are hard down.
- Building and maintaining IPL GC3 Files (removing and adding drivers).
- Updating Extron and AMX firmware for preventative maintenance.
- Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems.
- Managing and completing the Quarterly Preventive Maintenance project.
- Creating/Resolving break/fix tickets by monitoring the client ticketing system.
- Engaging customers' requests for meeting support.
- Escalating large break/fix issues and workarounds to the VC Lead Technician.
- Manage site inventory and spares with the use of a database.
- Acting as a point of contact for Level 2 technicians.
- Engaging VC Lead on site for large project deployments and floor renovations, and escalations.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.